How did you decide to purchase the item you selected? Why were you unhappy with your purchase? $3.$ Did you measure the space in your home before making your online order? $4.$ Did it fit in the space you intended for it$?5.$ Did you like how it looked in your home? Do you feel that you have good design$/$decor skills? What could Swift and Snug done to help improve your satisfaction? Do you have any ideas for a customizable feature that Swift and Snug could offer that would help eliminate some of these issues?