How do I address this selection criteria Well-developed and demonstrated leadership and Interpersonal skills with highly developed and effective management skills including delegation MCSE or equivalent Microsoft Certification/Experience or SCCM experience and expertise and demonstrated understanding of SOE design, development and implementation Working knowledge/experience with Windows 2008/2012 Server, Microsoft Active Directory and ITIL Foundation Ability to develop, monitor and achieve predicted project outcomes and ability to contribute to design strategic and business objectives and a proven capacity to manage multiple priorities and contribute to the development of performance measures. Demonstrated ability to cre ate and maintain detailed documentation Demonstrated experience in managing and supporting desktop hardware and software High level written and verbal communication and interpersonal skills, able to explain and recommend solutions to non-technical people.