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How do I structure a case study analysis for Service Management in IT-Enabled Service Supply Chains (Sage Knowledge, 2024). As part of the analysis Topics

How do I structure a case study analysis for "Service Management in IT-Enabled Service Supply Chains" (Sage Knowledge, 2024). As part of the analysis Topics 2 and 3 at the end of the case study. Select an Agile PM system such as SCRUM to support your recommendations. Develop a DMAIC model for the processes explained in the case study

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