1. How do the ideas of the "quality gurus" apply to real organizations? Identify specific good and bad/missing examples you have seen.
2. How do (or could) the various frameworks discussedMalcolm Baldridge, I S O, Lean Six Sigmaapply to an organization you are familiar with?
3. The quality revolution introduced many tools that can be used to improve the quality of project-related processes and outcomes. List three core quality concepts and briefly note how they can be applied to your project. Explain.
4. Assume you have been selected to lead your team in the development of a quality management plan. Identify and describe several components that a quality management plan should contain.