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How do we manage and respond to customer feedback and reviews to maintain a positive brand reputation? Explain with the help of examples.
- How do we manage and respond to customer feedback and reviews to maintain a positive brand reputation? Explain with the help of examples.
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Managing and responding to customer feedback and reviews is crucial for maintaining a positive brand reputation Heres a stepbystep approach to do so Step 1 Monitor and Track Feedback Set up tools to t...
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Marketing management
Authors: Philip Kotler, Kevin Lane Keller
14th Edition
9780273753360, 132102927, 273753363, 978-0132102926
