How doo you recognize the attitude of somebody towards something?

FoxFirst wants to identify the team's attitude, and have put together a simulation so management can observe attitudes and behaviours

Simulation: The Help Desk level 1 crew is overloaded with work. The second line were not very busy. The staff sat with nothing to do and enjoyed the obvious suffering of their colleagues. They didn't make any attempt to support their colleagues and the level 1 crew didn't take the initiative to ask for help. The result of the simulation was poor. Not enough situations were resolved, and resolution times were poor.

Reflect on the simulation outcomes and explain what you might discover about the attitude and behaviour within the organization.

Note: This question is related to IT service management answer accordingly.