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How is it possible for individuals and organizations to fail to focus on customers? [Remember that customers can be external customers in the ordinary sense
How is it possible for individuals and organizations to fail to focus on customers? [Remember that customers can be external customers in the ordinary sense of the word and internal, e.g., other departments are the customers of the corporate IT department.] Some functions can have both internal and external customers (e.g., marketing). What are the similarities and the differences between serving internal and external customers. Describe customer focus strategies internal or external from you own experience
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