How many items can the Ship team send out to the customers for delivery based on the answers you provided above?
Scenario: Imagine you are a leader at a warehouse that delivers goods to customers. Your supervisor has asked you to distribute work to associates in the outbound department so that your team is able to meet the customer demand. The outbound process is outlined in the process flow below. Outbound Process Flow: When a customer's order is placed, a set of associates called "Pickers" pull the customer's order from the shelves and place the items on a cart. After all of the items in the customer's order have been picked, the order is ready to be placed into shipping boxes. The associates in charge of packing the book orders into the boxes are called Packers". The packers package the books into boxes and transfer them to the Ship team, who will then make sure the packages are placed on trucks for delivery to the customer. The Ship team must make sure all orders are on the right trucks and are heading to the right location before the trucks leave. Customer places Order Picker places Order in Cart Packer places Order in Box Ship Orders to Customer The Pack and Ship departments are dependent upon the pick department to supply them with work, meaning if the Pickers fall behind schedule, then the Pack and Ship teams are not able to complete the amount of work expected. The Pack department is broken into two teams. Pack Team A is responsible for packing large items, such as televisions and Pack Team B is responsible for packing smaller items, such as CDs and books. 50% of the total items/units ordered by the customer are small items. Pack Team B is able to pack these items into boxes at a rate of 50 units per hour. One item/unit for example would be one CD. The remaining 50% of items/units ordered by the customer are large items. Pack Team A is able to pack these items at a rate of 25 units per hour. The Pick department is able to pick at a rate of 100 items/units per hour for both large and small items throughout the day. If you have 20 associates to spread across the three teams and you absolutely must have 2,500 small items packed per day to meet The Pack and Ship departments are dependent upon the pick department to supply them with work, meaning if the Pickers fall behind schedule, then the Pack and Ship teams are not able to complete the amount of work expected. The Pack department is broken into two teams. Pack Team A is responsible for packing large items, such as televisions and Pack Team B is responsible for packing smaller items, such as CDs and books. 50% of the total items/units ordered by the customer are small items. Pack Team B is able to pack these items into boxes at a rate of 50 units per hour. One item/unit for example would be one CD. The remaining 50% of items/units ordered by the customer are large items. Pack Team A is able to pack these items at a rate of 25 units per hour. The Pick department is able to pick at a rate of 100 items/units per hour for both large and small items throughout the day. If you have 20 associates to spread across the three teams and you absolutely must have 2,500 small items packed per day to me customer demand, how would you distribute work across each department to meet this goal? Assume associates work a ten (10) hour shift. Tier 3 Case Study B Response Sheet Directions: After reading through the scenario on the previous page, please complete the following problem. During your interview, the interviewers will ask you questions about your responses. Please take the next ten (10) minutes to complete the questions below. You may write on this sheet and use your notes in the interview. Please write all of your responses in the table. Fill in the all of the blank spaces in the table. Department of Volume Units per Hour Associates Daily Volume 100% Pick 100 Pack Team A 50% 25 2.500 units Pack Team B 50% SO How many items can the Ship team send out to the customers for delivery based on the answers you provided above? Answer: Scenario: Imagine you are a leader at a warehouse that delivers goods to customers. Your supervisor has asked you to distribute work to associates in the outbound department so that your team is able to meet the customer demand. The outbound process is outlined in the process flow below. Outbound Process Flow: When a customer's order is placed, a set of associates called "Pickers" pull the customer's order from the shelves and place the items on a cart. After all of the items in the customer's order have been picked, the order is ready to be placed into shipping boxes. The associates in charge of packing the book orders into the boxes are called Packers". The packers package the books into boxes and transfer them to the Ship team, who will then make sure the packages are placed on trucks for delivery to the customer. The Ship team must make sure all orders are on the right trucks and are heading to the right location before the trucks leave. Customer places Order Picker places Order in Cart Packer places Order in Box Ship Orders to Customer The Pack and Ship departments are dependent upon the pick department to supply them with work, meaning if the Pickers fall behind schedule, then the Pack and Ship teams are not able to complete the amount of work expected. The Pack department is broken into two teams. Pack Team A is responsible for packing large items, such as televisions and Pack Team B is responsible for packing smaller items, such as CDs and books. 50% of the total items/units ordered by the customer are small items. Pack Team B is able to pack these items into boxes at a rate of 50 units per hour. One item/unit for example would be one CD. The remaining 50% of items/units ordered by the customer are large items. Pack Team A is able to pack these items at a rate of 25 units per hour. The Pick department is able to pick at a rate of 100 items/units per hour for both large and small items throughout the day. If you have 20 associates to spread across the three teams and you absolutely must have 2,500 small items packed per day to meet The Pack and Ship departments are dependent upon the pick department to supply them with work, meaning if the Pickers fall behind schedule, then the Pack and Ship teams are not able to complete the amount of work expected. The Pack department is broken into two teams. Pack Team A is responsible for packing large items, such as televisions and Pack Team B is responsible for packing smaller items, such as CDs and books. 50% of the total items/units ordered by the customer are small items. Pack Team B is able to pack these items into boxes at a rate of 50 units per hour. One item/unit for example would be one CD. The remaining 50% of items/units ordered by the customer are large items. Pack Team A is able to pack these items at a rate of 25 units per hour. The Pick department is able to pick at a rate of 100 items/units per hour for both large and small items throughout the day. If you have 20 associates to spread across the three teams and you absolutely must have 2,500 small items packed per day to me customer demand, how would you distribute work across each department to meet this goal? Assume associates work a ten (10) hour shift. Tier 3 Case Study B Response Sheet Directions: After reading through the scenario on the previous page, please complete the following problem. During your interview, the interviewers will ask you questions about your responses. Please take the next ten (10) minutes to complete the questions below. You may write on this sheet and use your notes in the interview. Please write all of your responses in the table. Fill in the all of the blank spaces in the table. Department of Volume Units per Hour Associates Daily Volume 100% Pick 100 Pack Team A 50% 25 2.500 units Pack Team B 50% SO How many items can the Ship team send out to the customers for delivery based on the answers you provided above
