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How might modern technology, such as the Internet, be used to understand the voice of the customer? How can a systems approach to capacity planning

  1. How might modern technology, such as the Internet, be used to understand the voice of the customer?
  2. How can a systems approach to capacity planning be useful?
  3. What impact has e-business had on supply chain management?

Please make a full response and include references, thank you!

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