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How should the quality manager respond to the improving customer satisfaction trend? Calculator A Since the trend is improving, no response Refocus all resources on
How should the quality manager respond to the improving customer satisfaction trend? Calculator A Since the trend is improving, no response Refocus all resources on improving market share C Perform a kano analysis to address customer wants and needs in the future D Change the distribution channels to speed delivery time
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Essentials of Contemporary Management
Authors: Gareth R. Jones, Jennifer M George
7th edition
71106774, 71106771, 1259545474, 978-1259545474
