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How to calculate Manufacturing cycle time as a percentage of the total time from order to delivery - Please show the calculation, and a reference
How to calculate Manufacturing cycle time as a percentage of the total time from order to delivery - Please show the calculation, and a reference would be great.
For the past two years, Value Mobile has been working to improve the quality of its phones. Data for 2019 and 2020 follows (in thousands of phones):
2019 | 2020 | |
---|---|---|
Cell phones produced and shipped | 3819 | 16920 |
Number of defective units shipped | 142 | 498 |
Number of customer complaints | 234 | 383 |
Units reworked before shipping | 185 | 867 |
Manufacturing cycle time (days) | 17 | 19 |
Average customer response time (days) | 33 | 31 |
- For each year, 2019 and 2020, calculate the following:
- percentage of defective units shipped
- customer complaints as a percentage of units shipped
- percentage of units reworked during production
- manufacturing cycle time as a percentage of the total time from order to delivery
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