How to Listen When Others Blow Up or Clam Up

In the summary of this chapter, the emphasis on the idea of first exploring others paths. To encourage the free-flow of meaning and help others leave silence or violence behind, explore their Paths to Action. Start with an attitude of curiosity and patience. This will help restore the sense of safety.

Using the four powerful listening skills to retrace the other person's Path to Action to its origins..

Consider using these tools. Look for an opportunity to engage someone, and use the listening skills (AMPP) and use the Agree-Build-Compare tool in your response.

Please Share your experience with after using these tools. What worked? What didn't? Would you handle it differently with the next opportunity and why.