MAGINIO is an Italian company producing machinery parts for production in Europe and the Middle East. The company was founded in 2000 by 45-year-old Antonietta who started the company in her home. As a result of its immediate success, Antonietta needed to recruit three employees shortly after setting up the company. The company's immediate success was partly due to the fact that IMAGINIO was able to customize all of its machinery parts for every single customer. In doing so, the company had a differentiation strategy. Despite the company's early success, Antonietta suddenly faced problems in 2005, which were due to the very fact that her company was successful. She soon realized that she did not have the time to manage the company herself, and she was more interested in being in touch with customers and solving production problems. Her lack of attention to the administrative part of the business had thus become a problem. A friend helped Antonietta analyze the situation, advising that she had been blind to the problems arising, done nothing about them and just hoped that they would disappear on their own. Antonietta's friend helped her to transform the company structure into a functional structure, and soon the company was back on track performing successfully and bringing in good revenues. She hired a professional manager (CEO) who made some departments functional, reduced the numbers of parts produced, and subsequently made some employees into functional managers. The new CEO was a good choice right from the start, spurring a new period of success which lasted for another ten years. However, in 2016, IMAGINIO started facing new problems; and this time, the crisis was more severe than before. The problems were quite complex: - a lack of innovation: some new competitors were more innovative. - the functional managers' lack of autonomy. - severe structural problems: the functional structure was not ideal for producing and selling machinery parts for the more differentiated customers. - The company has also moved into different markets in the EMEA area, while the current differentiation in products was not good