How would clients react to the deliverables (such as evaluation reports) that contain the unexpected? In the video clip attached, you will see the analogy. Using your experience, provide some advice and suggestions regarding how to avoid a situation where the clients have no preparation for the unexpected. Remember, the purpose of evaluators is to make sure the findings can be read and used. How can we minimize the negative feelings associated with unexpected findings and maximize the utilization of the evaluation results?

Weblink:

http://www.youtube.com/watch?v=C6QqSxmpRMM