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How would you define customer value/value for money? What is an order qualifier and what is an order winner? What is the relationship between order
- How would you define customer value/value for money?
- What is an order qualifier and what is an order winner?
- What is the relationship between order qualifiers and order winners?
- What are the inherent differences between manufacturing operations and service operations?
- What is meant by tangibility?
- How do processes differ between different organisations from a volume and variety perspective?
- What is the typical agenda for a strategic session?
- What role should the operational function play in the strategic direction of the organisation?
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Market Based Management
Authors: Roger Best
6th edition
130387754, 978-0130387752
