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How would you define quality and how is quality measured in the airline industry? Are some measurements more useful than others? Explain.
How would you define quality and how is quality measured in the airline industry? Are some measurements more useful than others? Explain.
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Business Essentials
Authors: Ronald J. Ebert, Ricky W. Griffin
10th edition
978-0133454420, 133454428, 978-0133771558
