How would you explain the abrupt change in Elisas customer service behavior? Outline what has happened to her motivation using expectancy and equity theories.

Could Elisas employer have anticipated the impact that cancelling the directorship interview might have on her future performance? What should her employer have done differently?

Elisa raised concern about being shut out of the directorship interview to the HR manager. What could the HR manager do now to help improve Elisas motivation? Explain why your idea would be effective.

Please provide answer in 600-1000 words