How would you rate Dinsmore's hotel? What evidence would you provide to support your position?

What are some of the most interesting examples of quality found in the case? How does Dinsmore view these examples? How would you, as the customer, view $t$ same instances?

What do you think of Dinsmore's handling of the dispute involving the vacuums?

What would you recommend to Dinsmore about the manager of the restaurant?

If you were hired as a consultant by the owners of this hotel, what would you do$?$ Why?