How you act in Conflict?

As leaders, we must understand that it is not just what we say, but how we say it. A good way to start to effectively manage and communicate with others is by understanding your own personality. Self-awareness allows you to understand others and how other perceive your attitudes and behaviors, especially during a conflict.

According to Johnson (2003), when we become engaged in a conflict, we take two major concerns into account: Reaching an agreement that satisfies your needs and meets your goals and maintaining an appropriate relationship with the other person. You will discover your conflict management style by using a list of proverbs that can be thought of as descriptions of strategies for resolving conflicts.

• Explain the importance of your ability to see things from the other person's point of view in solving conflict?