HPI Business Analysis 1

HPI TOPIC SUBMISSION:

Topic: ABC Community Center

Problem/issue: lack of effective event scheduling for the athletes of the ABC Community Center.

BUSINESS ANALYSIS HUMAN PERFORMANCE IMPROVEMENT PROFESSOR ALTA WILLIAMS 6.8 What is Six Sigma? Take a moment to view this video to get an idea of how HPI has the same potential to unlock problems and improve performance. The philosophies are similar. SIX SIGMA & LEAN PROFESSOR ALTA WILLIAMS SIX SIGMA - HPI COMPARISON . DMAIC . BPGCI 1. DEFINE 1. BUSINESS ANALYSIS 2. MEASURE (PROCESS) 2. PERFORMANCE ANALYSIS 3. ANALYZE 3. GAP AND CAUSE ANALYSIS 4. IMPROVE 4. IMPROVE - INTERVENTION PLAN 5. CONTROL 5. CONTROL (MONITOR) PROFESSOR ALTA WILLIAMSEXAMPLE: BUSINESS ANALYSIS The mission of the City Colleges of Chicago is to deliver affordable, exceptional learning opportunities and educational services for diverse student populations in Chicago. This mission is accomplished through the delivery of academic programming designed to prepare students for employment or BRIEF OVERVIEW - transfer to four-year colleges and universities (Academic Programs) INTRODUCTION and the The Office of Advising and Student Success (OASS) is responsible for providing academic support services to a population of 50,436 (Statistical Digest) students stratified across seven campuses throughout the district. The mission of the OASS is to promote opportunities for learning, growth, and BUSINESS ANALYSIS tell success [necessary] to prioritize student-centered organizational consistency and sustainability (OASS Mission). WHO they are and WHAT they do The Office of Enrollment Management (OEM) is responsible for college admissions, registration, and testing. The mission of the OEM is to provide a broad range of educational opportunities and services to a highly diverse student population (OEM Mission). CCC is an open-enrollment institution with an annual admissions cycle. Each academic year consists of three semesters, fall, spring, and summer. Both the fall and spring semesters are 16-weeks in duration. Two "mini-sessions" are embedded within the 16-week semester (12-week and 8-week) and run concurrently during both the fall and spring semesters. The summer semester is 10-weeks. Course registration occurs on a 10-month, non-consecutive cycle As of FY 20XX, a total of 137 college advisors service a population of 50,436 students. The current design of the OASS and OEM new student orientation does not yield a mandatory orientation for new students. IDENTIFY THE ISSUE/PROBLEM PROFESSOR ALTA WILLIAMS SO FAR... The first thing you've done is 1. IDENTIFIED A REAL-LIFE EXPERIENCE within an organization or business; and 2. THOUGHT OF A PERFORMANCE ISSUE that hinders the operation 3 . Before any writing begun, you CONDUCTED RESEARCH VIA THE INTERNET ON HUMAN PERFORMANCE IMPROVEMENT: BUSINESS ANALYSIS to understand the scope of the content that is to be provided in the reporting phase of the Business Analysis. The HPI is the systematic process, the document being prepared is the REPORT OF THE CONSULTANT from the findings that evolve from each individual and specific ANALYSIS. PROFESSOR ALTA WILLIAMS LET'S REVIEW... After you've researched and understood the 3 Business Analysis of Performance Analysis Gap Analysis Cause Analysis of Knowledge Intervention In this exact order you will begin to start your written articulation, per each analysisINSTRUCTIONS: Identify a management issue/problem from a current or past workforce experience where there can be improvement to increase efciency, communications or processes. Give the history or background of the management issue/problem you plan to explore then use the HPI methods you researched to identify how each of the analysis could be used to recommend improvements as a consulting manager. Include the previous Journal Essentials content where applicable in your gmg research (Weeks 2-15). This is not a group activity. 1. STEP 1: Introduce the management issue/problem you plan to analyze (don't change the issue once you start); 2. STEP 2: Research each "analysis" and use the information to begin to identify ways to improve the management issue/problem; 3. STEP 3: Within the research, note on the side your suggestions and/or questions that will provoke insightful or in-depth thinking that will enhance your analysis of the select issue/problem; 4. STEP 4: Each header (i.e Business analysis, Performance analysis, etc.) of your identified management issue/problem is to transition smoothly into the next header (analysis) so that you are building an intervention analy suitable for recommendation to upper management. 5. STEP 5: Submit each HPI eReseach through Tum- that combines all of the individual headers (i.e. similar to a nal paper with each of the headers, in chronological order, providing an ongoing analysis that leads to the nal intervention) Your true consultant potential will evolve as you complete this activity. A skill that individuals are trained to perform. This is a profession to consider: Human Performance Consultant WRITING STYLE: is in the format of an essay (it is not an essay, just the format) that uses facts and logic in a persuasive way to recommend and promote a solution to a particular problem. The content provides useful ideas and information for readers/organizations leaders to use in understanding issues, to solve a particular problem, or to do their jobs better. A wellwritten Performance Improvement Paper (PIP) uses established facts and a logical argument and often follows a problem and a solution format. The length of a PIP typically varies between 1,500 and 3,000 words when written concisely. It can be anywhere from a minimum of 5 pages but no more than 10 pages in length, this count excludes the inclusion of a title page, abstract or table of content page. Instructions Upload the Introduction, Problem and Business Analysis. Must be double spaced with headers (APA or MLA format); include reference page for citation source(s). SEE SCORING RUBRIC for guidance NOTE: HPI Resources have been available since week 8 for review and preparation, along with the weekly outline on the syllabus with notices for topic preparation submission. If you are just looking at the HPI information, you are behind! It is extremely imperative that all of the resources that have been and are being provided are reviewed and read with understanding. Active engagement and active reading on the student's part is required throughout this entire activity. Guided instructions tell exactly what is expected, there should be little to no reason to not understand this HPI activity. There are auditory notices in announcements, there is a MODULE directly in the course shells posted since October 17 (week 8), there are videos and presentations posted and a hour recorded session that explains this process in HPI MODULES. All forms of communicating how to approach this assignment and what to do with this assignment have been delivered, there is no other version to communicate how to complete this activity. Your objective is to 1) Read with comprehension; 2) Research for more understanding; and 3) Write to demonstrate comprehension, understanding of the HPI process, and the use of the HPI process to resolve a performance issue. What this is not, is identifying an issue and then off the top of head making a random recommendation on what needs to be done or personal explanations of what you think is the cause. HPI, through a systematic basis will identify the gaps in performance behaviors and the root cause in order to establish the intervention for a long term resolution. WARNING: If you are confused at this moment in time it is strongly advised to STOP, visit ALL of the resources in the HPI MODULES, read the information. This is not the usual writing assignment, it is a "guided process" and is written based on individual ANALYSIS components, it is not SUBJECTIVE writing. Your personal knowledge of an issue is required to identify the issue, however writing involved is guided by each analysis, which means, the analysis warrants what is to be communicated in writing (refer to the presentation PowerPoint for guidance). REMEMBER WHAT NOT TO DO: 0 Do not write in first, second or third person, it is safe to use the name of the organization 0 Avoid rhetoric like "they should", "they need to do", "all they have to do is" this is subjective and third person a Do not write an overview telling of your research conducted on each analysis; meaning do not provide an overview of what you learned about what the Business Analysis is, what the Performance Analysis is...the research you PROVIDING THE INTRODUCTION... 03 HP] First thing written is your overview of the organization; paint the picture, create the visual, provide the understanding... through your written articulation. 03 Introduce the organization, tell who they are and what they do (not what you think they suppose to do), then 03 Identify the issue or problem that the organization is experiencing (without any other input or assumptions in your written articulation) PROFESSOR ALTA WILLIAMS WRITING THE BUSINESS ANALYSIS BUSINESS ANALYSIS is the driving force behind the HPI process (at Realizing in the HPI Introduction you've already provided the overview of the organization and the issue or problem (R In the section of the BUSINESS ANALYSIS your written articulation is to tell/ report about what the organization does, tell its mission. CONCISELY TELL WHO AND WHAT THEY ARE/ DO. ..THE PURPOSE OF IT'S EXISTENCE. (R In the next analysis you will report the HOW AND WHY THEY DO/ exist. PROFESSOR ALTA WILLIAMS SUBMISSION WEEK... (R A full HPI Plan is inclusive of all (5) analysis, which includes the HPI overview/introduction and concludes with the KNOWLEDGE INTERVENTION m For clarity, the following is submitted in this order: wHPI Issue/ Introduction and Business Analysis (week 11) PROFESSOR ALTA WILLIAMS What is HPI? HPI uses a resultsbased, systematic approach to help organizations begin to focus on accomplishments instead of behaviors. Organizations are systems, therefore, the objective of this activity is for each individual to independently explore through online research each of the headers below: 0 Human Performance Improvement (H Pl) Overview/ Introduction 0 Business Analysis: The driving force behind the HPI Process DUE Week 11 0 Performance Analysis: Linking it to the job DUE Week 12 o Gap Analysis: The path from today's performance to tomorrow's performance expectations DUE Week 13 0 Cause Analysis: Don't assume anything, don't assume training is the answer DUE Week 14 0 Knowledge Intervention: Performance Consultant DUE Week 15 Performance Analysis is...the research you conducted was for you to learn what the analysis is that is being conducted on the organization you bring to this project. Do not forget to provide proof of your research conducted for each analysis...YOU MUST INCLUDE CITATIONS with each submission THAT IS RELATED TO THE ANALYSIS being submitted. This citation must be on an analysis; other citations can be included but what must be included is an HPI Analysis source with each submission. Remember - only in the intervention phase will there be a suggestion on what changes or resolutions are being provided, no prior phase (analysis) should make any mention of the issue being addressed by HPI or a recommendation. There is a phase in the process for it and it is the last phase, the Knowledge/Intervention phase of HPI. Each phase has a specific focus and will only contain the analysis phase content. - All the best