HR MANAGEMENT ISSUES 5.1 Cindy had been working as a bartender at the Harbor View Hotel for about two months. She liked her job (great tips!), and she appreciated the way her supervisor, Florence, respected and treated her on the job. One night while closing, Cindy saw Florence leave carry- ing a canvas bag that appeared to contain several bottles of liquor. She saw tops of the bottles, could hear the sound of the bottles striking each other as the bag moved, and could tell that the bag was heavy. "Just a little something for a late-night party," said Flor ence, when she noticed Cindy watching her. "I'll stop at the liquor store on the way in tomorrow to replace them." While Cindy never had any problems with Florence's leadership style, she had noticed that Florence had her "favorites." (Cindy was glad she was one of them.) How- ever, Florence also had other "direct reports" she treated much less fairly and sometimes disrespectfully. Cindy also remembered times when Florence had spoken inappropri ately about top-level managers, some of the regular hotel and lounge guests, and even the hotel and the entire hospi tality industry. While Cindy had overlooked these conversations and Flor- ence's philosophy because they didn't directly affect her, she began to think, "Why is Florence nice to me? Is this really a good place to work? I have lots of other options and really desire a career in the hospitality industry. Is it better to stay here and learn what not to do or take another job to learn things that will help me in my career?" Case Study Questions 1. If you were Cindy, what would you do about the immedi- ate issue of Florence taking alcoholic beverages from the property? 2. How might Florence be affecting the corporate culture of her department? 3. How is the corporate culture affecting Cindy? 4. If you were Cindy, what would you do as you considered your relationship with the hotel, your interest in remaining an employee at the property, and your desire to learn as much as possible about the hospitality industry early in your career