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Hsieh was known for his unconventional approach to running a business. The following video summarizes some of his main thoughts when he was in his

Hsieh was known for his unconventional approach to running a business. The following video summarizes some of his main thoughts when he was in his prime. Read the Zappo's case and chapter 10 of your textbook and watch the aforementioned video. Relate the content of the video to at least two of the chapter 10 concepts.

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