https://www.forbes.com/sites/darrendahl/2017/07/28/why-do-southwest-airlines-employees-always-seem-so-happy/#703af09e59b0 https://www.inc.com/robert-glazer/5-lessons-herb-kelleher-of-southwest-airlines-taught-me-about-life-leadership.html Discussion Prompts: How does in or out group membership affect employee morale? Is it necessary or destined that there will be an out-group? Should leaders treat everyone exactly the same? Discuss the role of the leader in creating a high-morale, high-performance workplace. Do employees have a role to play - or is it only the leaders responsibility? Is morale the sole responsibility of the leader? Why or why not