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https://www.youtube.com/watch?v=fGaVFRzTTP4 How could Homeplus have found out their consumers dreaded grocery shopping? What was it that made their services align with consumers' behaviours? How would

https://www.youtube.com/watch?v=fGaVFRzTTP4

  1. How could Homeplus have found out their consumers dreaded grocery shopping?
  2. What was it that made their services align with consumers' behaviours?
  3. How would the three-stage model of service consumption fit this example?

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