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https://www.youtube.com/watch?v=kZJ_YuQlUZs What does fail upwards mean? How would fail upwards apply to social media? How does social media facilitate customer self-service? What would a Product

https://www.youtube.com/watch?v=kZJ_YuQlUZs

What does "fail upwards" mean?
How would "fail upwards" apply to social media?
How does social media facilitate customer self-service?
What would a Product Manager or Community Moderator need to do to manage this process?

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