http://www.providersedge.com/docs/km_articles/If_Only_HP_Knew_What_HP_Knows.pdf

Guidelines:

1. Determine the case study's main points.

2. Identify the objectives of the case study.

3. summarize of the case study, including the Introduction, objectives, Main points, and Conclusions. The summary could include best practices and lessons learned if stated in the case study.

4. Write the objective perspective on the case study.