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http://www.shangri-la.com/manila/edsashangrila/about/ http://www.shangri-la.com/uploadedFiles/Shangri-la_Hotels/Manila,_Edsa_Shangri-La/press-room/press-kit/2014%20Edsa%20Shangri-La%20Manila%20Press%20Kit.pdf?fbclid=IwAR1DX8tKbyL2Vqc3j7FrdzBF8WHMMLGg40cxjaXODCZtHMkUHKUnc_l9EUg A. What is the quality philosophy of the establishment? B. What can you say about its philosophy? C. Evaluate its implication to customer
http://www.shangri-la.com/manila/edsashangrila/about/
http://www.shangri-la.com/uploadedFiles/Shangri-la_Hotels/Manila,_Edsa_Shangri-La/press-room/press-kit/2014%20Edsa%20Shangri-La%20Manila%20Press%20Kit.pdf?fbclid=IwAR1DX8tKbyL2Vqc3j7FrdzBF8WHMMLGg40cxjaXODCZtHMkUHKUnc_l9EUg
A. What is the quality philosophy of the establishment?
B. What can you say about its philosophy?
C. Evaluate its implication to customer satisfaction and how can it be applied to real-life situations?
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