Human resources management

Several weeks have passed and the business has had ups and downs with the company's staff. However, human resources are an important element in obtaining business results, so you must prepare for the recruitment and selection process, in addition to establishing behavioral guides in the company so that it can function efficiently. . Thus, all employees will have knowledge of those rules and policies that will be established in order to maintain good and normal functioning of the business.

Instructions

Introduction: The position regarding the importance of human capital management to achieve organizational goals and a competitive advantage.

Part 1 - Recruitment and selection One of the most important jobs as a cafe manager is to recruit and select the best employees.

First, An employee application advertisement for the position of waiters. Also a set of questions that are important in the interview process to evaluate the candidates and have the minimum information necessary to select the best candidate or candidates for the waiter position.

1. An advertisement to attract potential candidates for the waiter position. The ad is between 100 to 200 words long. Ensure it is suitable for print and online job listings. 2. Find and list at least three places where the job advertisement can be posted. 3. Once you have attracted several potential candidates, how do you decide which one to select for the cafeteria? Identify at least three qualities or qualifications that this potential employee must have and that are considered very important for candidates for the server position. 4. Five questions that could be used for the employment interview of potential candidates for the waiter position.

Part 2 - Human capital management The management of the cafeteria's human talent is another important factor to achieve commercial and business objectives. Decide how many employees to hire and how much compensation to pay them. These decisions affect customer service, employee turnover, and the coffee shop's financial results.

Managers can serve customers, but part-time servers have to be hired to provide good customer service. Especially if the business operation is 16 hours a day (Monday to Friday).

Answer the following questions:

1. How many servers will need to be used to have one server running at all times? Servers work about 10 hours a week.

2. There are two servers and a manager on staff all day and the store is open from 8 a.m. to 5 p.m. to 8 p.m. Calculate the daily service capacity if the average waiter can serve 15 cups of coffee in an hour and the manager can serve 4. a) What factors will improve employee productivity in the business? b) What could limit the cafeteria's service capacity?

Part 3 - Training and development Adequate training and development of personnel who work in the business is important to achieve the objectives set during the planning process. That is why it is important to develop activities that promote the continuous development of staff.

A training program that includes the following aspects:

I. Identify several topics that are understood to be important for human resource development. II. Identify the objectives you want to achieve with the training. III. A proposal with the resources that will be necessary to carry out the activities (internal, external speaker, etc.) IV. Determine the modality in which the activity will be carried out (in person, e-training, workshop, etc.) V. Include the budget items that must be considered for the development of the activity.