Husky Air Pilot Angels Defining the Project Infrastructure 3. The project's MOV. (This should be revised or Husky Air's management has decided that building a cusrefined if necessary.) tom information system will provide the most value to its 4. A list of the resources needed to complete the organization. Your team has been asked to continue with project-This should include: the project and develop this system. a. People (and their roles)_Your team is The first step before planning the details of the responsible for planning the project. Howproject's schedule and budget requires that you define ever, the project may need additional indian infrastructure for your project. The infrastructure is viduals with both technical and nontechnical the foundation for the project charter. Knowing what expertise to develop the system. resources you need or are available and their associated b. Technology-In the previous assignment, cost will directly influence your schedule and budget estiyou estimated the hardware, network, and mates. This will entail defining the stakeholders of the software needs for a system to support your project and the resources that will be required. client. You will also need various hardware, This would also be a good chance for you and your network, software, and telecommunication team to do another learning cycle. Read through this resources to support the project team. assignment first and then meet as a team to develop a Project Team Record and an Action Plan. This will help c. Facilities-Husky Air has limited space. to improve team learning and to assign responsibilities to The project team will have to do most of its complete the assignment. project and development work at a different Please provide a professional-looking document that site. includes the following: d. Other-For example, travel, training, and so 1. The project name, project team name, and the on. names of the members of your project team. 5. An estimate for the cost of each resource-Use 2. A brief project description. the Internet, trade journals, or any other sources. For example, if you need to hire a The Risk Management Plan 4. A printout of the Project Summary Report After reviewing your project plan, Husky Air's manage(original project plan)-Include a copy of your ment has decided that the project's schedule needs to be original project schedule and budget. This is a cut by 10 percent and the project budget must be reduced canned Microsoft Project Report. (See MSP by 20 percent. For example, if your original project plan Tutorial 2). This will provide a baseline for revisestimated that the project would be completed in 100 ing your project plan. days, you need to revise your plan so that the project will 5. A printout of the Project Summary Report now be completed within 90 days. If the project budget (revised project plan)-Modify your project was estimated to be $50,000, it now has to be revised so plan so that your project schedule is reduced by that the project does not cost more than $40,000.10 percent and the project budget is reduced by NOTE: This case assignment will require you to 20 percent. Provide a printout of the Project Sumuse Microsoft Project (R). To complete this assignment, mary report to show that the project schedule you should be proficient with the skills outlined in and budget now meet your client's needs. Provide Microsoft Project (1) Tutorial I and Tutorial 2 from the an explanation of how you reduced the schedule two previous chapters. and budget and logically support why you feel You will also be working with the project plan that this strategy will not create a serious risk to your you developed in the previous case assignment so, be project. If your logic suggests that your original sure to make a backup copy of your original plan before estimates were padded (i.e., you were overly "conyou begin. servative"), then you can expect that Husky Air's This would also be a good opportunity for you and management will ask you to revise your project your team to do another learning cycle. Read through this schedule and budget even further. assignment first and then meet as a team to develop a 6. A project risk analysis and plan. Project Team Record and an Action Plan. This will help to improve team learning and to assign responsibilities to a. Using the Risk Identification Framework in complete the assignment. Figure 7.2 as a basis, identify a total of five Pleaseprovideaprofessional-lookingdocumentthattifyoneriskforeachofthefivephasesoftheriskstoyourproject.Morespecifically,iden- includes the following: project methodology depicted in the outer ring 1. Project name, project team name, and the of the framework. Then, use the framework for names of the members of your project team. analyzing each risk by moving from the outer ring to the center. 2. A brief project description. b. For each of the five risks identified, assign an 3. The project's MOV. (This should be revised or owner to each risk and describe a strategy for refined if necessary.) managing each particular risk. The Change Management Plan until I could find someone to replace her. Betty leaving In this assignment, you and your team will develop a before someone could transition into her job would have change management plan to support your project with a major impact on company operations. Moreover, she is Husky Air. This would also be a good chance for you so popular that I think we would have a morale problem and your team to do another learning cycle. Read through around here for a while. If at all possible, I would like to this assignment first and then meet as a team to develop a have Betty stay on and get someone up to speed to take Project Team Record and an Action Plan. This will help over her job in the next couple of years." to improve team learning and to assign responsibilities to Richard paused for a moment and then drew a deep complete the assignment. breath before continuing. "And then there's Junior. Junior You and your team arrive on time for your meeting has been with Husky Air for about three years. He has an with Richard Woodjack, vice president of operations for uncle who is on the airport's planning and control comHusky Air. The conference room has a finely polished mission. Quite frankly, Junior is not one of our favorite oak table that can comfortably sit everyone. On the walls employees, but every time we've tried to get rid of him, he are pictures of older airplanes that epitomize a long-ago threatens that he will sue for wrongful termination or use period. Richard greets you and the members of your team his uncle's connections to create all kinds of problems and then asks if anyone would care for a beverage before for us. Even though we have nothing to hide, the time getting started. and money to fight these little problems are a disruption As Richard takes a seat at the conference table, he we can do without. Although he can be a troublemaker, smiles and says, "I want to thank you for coming in it's been easier for us to keep him around and let him on such short notice. I know that the project has been do things that won't impact safety or quality. However, progressing as planned, but I wanted to make all of Junior has been spreading rumors about the new system you aware of a situation that may cause some problems to just about anyone who will listen. The latest rumor going forward. We have two employees who have voiced is that the new system will allow the company to lay several concerns with the new system that you will be off half of our employees. That's totally untrue, as you implementing. One of the employees is Betty, who has know. In fact, our management team is predicting signifbeen with the company for many years. Betty is close to icant growth and planning on adding more planes, pilots, retirement, but she knows more about the internal oper- instructors, mechanics, and staff to support that growth." ations of this company than anyone else on my staff. In A secretary knocks on the conference room door and fact, most people around here say that if you have a ques- tells Richard that he is needed in the hangar. Richard asks tion, go ask Betty. She's also well-liked and respected by if you and your team have any questions. He then excuses just about everyone. Some of the pilots and mechanics himself and leaves the room. even call her Mom because she tends to look out for their Based on your conversation with Richard Woodjack, best interests. The problem is that Betty does not like develop a change management plan to support the implechange. As a matter of fact, she came into my office yes- mentation of the new system. terday and told me that the idea of learning how to use a Please provide a professional-looking document that computer system frightens her. She's thinking of taking includes the following: an early retirement before the system is implemented so that she won't have to deal with all the stress. I was count- 1. Project name, project team name, and the ing on her being here for a few more years, or at least names of the members of your project team. 298 CHAPTER 11/MANAGING ORGANIZATIONAL CHANGE, RESISTANCE, AND CONFLICT 2. A brief project description. (This helps your 6. A change strategy-Develop and discuss a instructor if different teams are working on difstrategy for change. Your strategy should be ferent projects in your class.) based on one or a combination of the following 3. The project's MOV. (This should be revised or approaches: refined if appropriate.) a. Rational-empirical 4. A list that identifies the change sponsor(s), tar- b. Normative-reeducation get (s), and agent(s) of change. c. Power-coercive d. Environmental-adaptive 5. A change assessment-Assess the two employ- 7. Develop and describe a process for tracking ees' willingness, readiness, and ability to change. the progress of your change management plan