Hypothetical: You have your dream job leading a guest-facing department at the industry-leader in your chosen segment of the hospitality industry. Your team at work has been reading Danny Meyer's Setting the Table as a professional development exercise - and just finished reading Chapter 10. Since you are studying hospitality management, your boss has asked you to create a proposal for a series of short training sessions for your coworkers covering types of customers common in your operation and solution strategies for dealing with them