i A few years earlier, the banks were reluctant to implement ATM machines across all locations. The Black Belts decided to conduct a pilot at a few locations. ATM machines were installed and operated for a few months. The pilot was successful. There was no theft. There was no technology breakdown. And customers of those locations were highly satisfied. The bankers reluctance was due to the belief that the technology is not reliable and ATM machines are more prone to theft. This belief was proven incorrect. Which tool have the Black Belts used in this situation? What is a common problem that tall (or vertical) type of organizations face? A In a tall (or vertical) organization there can be duplication of selected services B The people in tall (or vertical) organizations can become very specialized in their field of expertise c In a tall (or vertical) organization, the decision making is forced to lower organizational levels. D In a tall (or vertical) organization decisions are made slowly. Vertical feedback is frequently filtered