I am an apprentice doing a level 2 course in the uk for customer service, these are the questions i need answering and please give examples within the explanations. My job role is a estate agent/realtor Describe how sales and consumerrelated legislation and regulations affect the delivery of customer service 2.2 -Describe how health, safety and environmental legislation affects customer service delivery 2.3 -Explain how ethical considerations affect customer service 2.4 -Explain how equality legislation affects customer service 2.5 -Describe how legislation affects the use and storage of customer information Explain how customer service information can be used 4.2 -Explain the importance of systems to manage customer service information 4.3 -Explain the uses of systems to manage customer service information 4.4 -Identify the features of an effective customer complaints process 4.5 -Describe the uses of a customer complaints process