I am doing a presentation I am a little stuck trying to find a way to elaborate on the bullets for 2 slides and need help with speaker notes and photos. Please help. Hers is a full outline:

Video: Cambridge Educational, (2011). Managing Conflict Resolution (31:40) [Video file]. Films on Demand.

Title: Managing Conflict Resolution in a Team

 

Table of Content 

• Each title in order

Introduction: 

• Definition of conflict resolution
• Importance of conflict resolution in team management

Communication Skills for Effective Conflict Resolution:

• Active listening
• Effective questioning
• Empathy
• Clarity in communication

Roles for Effective Conflict Resolution:

• Mediator
• Advocate
• Collaborator
• Compromiser

Leadership Skills for Effective Conflict Resolution:

• Emotional intelligence
• Problem-solving
• Decision-making
• Delegation

Mitigating Communication Obstacles:

• Encouraging open communication

 

I am only stuck on these two parts:

Introduction section

The meaning of the term "conflict resolution"
The significance of effective conflict resolution in the management of teams

 

Conclusion section

A concise review of the most important topics
The importance of consistent practice and ongoing training