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I am doing a research paper on DHL Express, U.S. & one of the paragraphs needs to be about this: Comment on the processes for

I am doing a research paper on DHL Express, U.S. & one of the paragraphs needs to be about this:

Comment on the processes for control (quality control)

a. Note the type of controls. Is the company ISO certified, Baldrige award? List here, quality will be something they should pride themselves on.

b. What are the quality checks? (Organizations typically pride themselves on quality)

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