I am sure you are aware about the Famous singer Aaron Pauls feedback on our portal about the lack of service provided by the Reps in Eastland. Aaron is a Regular customer who flies at least once in two months with Happywell on our 3S holidays and he used to praise our services all these years. Following our acquisition of Gleetill as an associate, this is the first time he tried a luxury tailored package holiday from Gleetill to fly to Eastland which is a remote location. This document has a snap shot of the feedback he has provided which is also shared on his social media platforms. For the past 50 years since inception, the success of Happywell depended mainly on the quality of package holidays and customer support. The negative social media post which is being circulated about Gleetill staff is posing a black mark on Happywell brand as well and we need to rectify the error.

Educate on what actions should be taken to stop our brand name being tarnished from the given incident.

What steps can be taken to improve the service of staff to avoid such negative comments from customers With further study on the situation, it has been identified that the culture practiced at Gleetill is more of a traditional culture opposed to the flexible modern corporate cultures at Happywell.

Explain what we could do in order to make sure both Happywell and Gleetill are in common grounds in terms of culture practiced within the company