I cannot imagine the difficulty it is to ensure security officers and security managers alike have received the training necessary to effectively do their jobs. Our agency ensures that we train on high liability issues such as de-escalation, use of force, case law, etc. which is difficult for us to get everyone trained and ensure the information is received, and that is with an agency that controls how mandated training is achieved. Having contract security officers in multiple locations or managing security staff that might be in a different state than where the company headquarters is, has to be extremely challenging to ensure good training is achieved