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i) Explain how does Balance Scorecard (BSC) focus not only the final outcomes such as profitability, but also drivers of better performance. (3 marks) ii)

i) Explain how does Balance Scorecard (BSC) focus not only the final outcomes such as profitability, but also drivers of better performance.

(3 marks)

ii)Provide one possible performance measure for each of the four perspectives of the Balance Scorecard (BSC) in the context of a private dental clinic operating in Adelaide.

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