I have a presentation group and my part is the introduction, key Issues & Stakeholders: I will be presenting my part for two minutes:(And this is what I wrote to present it but I think it's not enough for two minutes speaking) (I also provided you with part of the assignment so it can help you:

My script for the presentation: (please keep it simple)

Hi, we are group number one and we have chosen La Moka coffee shop for our Business Operations Analysis assignment. La Moka is a small café that has been operating since 2014. Throughout the years, the business has been trying to keep up with the ever-changing market, as demand has remained constant for many years. So, generally, the business is doing well, but, as with all businesses, some key operational issues have developed over time. And La Moka's main concerns are sustainability, flexibility, cost, and quality. An important issue is how to remain sustainable in an environmentally conscious society. In addition to being a performance objective, sustainability is something La Moka may have to consider more since its cups are currently paper but its lids are still plastic. Society as a whole is a stakeholder, so this decision will affect everyone,

My operation analysis assignment:

Introduction:

La Moka is a small café located in the CBD, and has been operating since 2014. Since then, the business has attempted to keep up with the ever-changing market, as rises and falls in demand remain a constant over the years. The business is moderately successful, however, as with any business operating for a considerable amount of time, some key operational issues become apparent. At La Moka, namely issues with sustainability, flexibility, cost, and quality are of main concern.

Key Issues & Stakeholders:

As mentioned, one such issue is remaining sustainable in an environmentally conscious society. While governments debate whether implementing green policies will impact the economy, businesses have found doing so, increases the likelihood of returning customers, as their customer experience feels beneficial to them, and to the planet (Jang et al, 2015). This concern with sustainability, itself a performance objective, is something La Moka may have to consider more, as while it currently uses paper cups, its lids are still plastic. As society as a whole is the stakeholder, therefore, this decision would impact everyone, it would be prudent to act on this.

Regarding the individuals who make up society, ensuring they have flexible options is a must for any service shop industry dealing with high volume and variety (Slack, 2005). La Moka currently caters to those preferring regular, soy, and almond milk in their coffee, however, with products such as oat, macadamia, and lactose-free milk available, the business may not be as flexible as could be. Stakeholders here include: the customers, who could benefit from greater options; wholesalers and their supply networks, as they would provide the café the goods to create more options; and staff, as they would have to learn to adapt to serving more options and taking unfinished goods, transforming them to then have finished goods.

Maintaining costs at a low is an obvious and constant concern for any business. La Moka is no different, as it juggles the needs of its staff, customers, and suppliers, as it attempts to be as efficient as possible. Lastly, as La Moka has been operating for a considerable time, the business has acquired a reputation for good quality. While this is beneficial to customers and the business, it is also a significant concern, as staff must be trained in ensuring this quality is maintained.