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I have attempt this question twice. The answer is NOT A: XYZ is a requirent to achieve the voice of the customer and B: Resoltuion

I have attempt this question twice. The answer is NOT A: XYZ is a requirent to achieve the voice of the customer and B: Resoltuion turnaround time is a perforamnce driver.The answer is either C or D

.

Please help me get this answer correct. I am struggling.

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