I. Initial State (Measure/Baseline/How bad and frequent is the pain?) a. What is the baseline/starting point? What will you use to judge success against? KHS has lost 50% of its resources due to turnover in key departments. The financial impact from turnover is around is $150,160 in just 6 months of time span. All these are due to low communication, lack of transparency and increased employee burnout because of CEO and other leaders