I need help answering all the following short essay questions based on Chapters 9 - 10, please. Use the book reference below to view chapters.

1. Describe the six elements of the communication model process presented in the module? Provide a real customer service interaction between a CSR and customer and break it down to identityr and address each communication element of the process. 2. Explain each of the three communication styles: Aggressive, Passive, and Assertive? Provide an example of how a customer service rep would communicate to a customer using each style and behavior. 3. Provide an example of each of the six types of questions that a CSR might ask a customer: open, probing, closed, alternativechoice, lead ing, and direct. 4. You work as a customer service representative for a retail store. You receive the following email from a customer: \"Dear sir/madam, This is to bring to your attention that the hair dryer i recently purchased on October 2 doesn't work and is not up to expectations. This is the second time i have had issues with your products in a month. Except for these two products, l have been completely satised with your products. However, these issues have made me question continuing my business with you. i demand a working replacement, or my money refunded. Please advise. Thank you. Marilyn Rodgers." Using the fundamentals of business writing and communication techniques covered in this module, compose a professional errorfree reply to this dissatised customer and address this issue to her hopeful satisfaction. 5. Explain each of the three levels of listening. Provide an example of how a customer service rep might respondfreact to a customer's request based on each listening level. 6. What is selective listening? Give two examples of a negative service encounter in which a CSR using selective listening would respondfreact to a customer. 7. Describe ve listening techniques presented in the module and how you would apply each of those techniques in a specic customer service encounter. 8. Provide a customer service related example for each of the six roadblocks to listening presented in the module