I need help answering this:

Determining the communication needs of a diverse staff and clients

As an organisation, it is common to liaise and/or work in partnership with different stakeholders and other service providers within your local community to enhance service delivery for both clients and staff.

Prior to communicating any information about your service and to clients who engage with it, you must be aware of your organisation's processes, reporting hierarchy and your legal and ethical requirements must be considered.

a)provide one example for each of the legal and ethical requirements listed that may prompt your organisation to access external sources. Identify the relevant stakeholder/s to fulfil this requirement.

Example:

Legal and ethicalrequirements: Clients rights

Example (25 words): Client is not satisfied with the service and wishes to make a complaint.

Stakeholder/s: Ombudsman

1. Confidentiality of client information
2. Equitable access to services
3. Duty of care
4. Mandatory reporting
5. Informed consent