I need help with this minicase. Thank you in advance.

Ms. Velma Nairn is Director of IT, responsible for systems and IT infrastructure at a catering and restaurant services provider for a large corporate campus. Together with her team, she is considering multiple competing requests for systems upgrades from the fifteen restaurants and cafs the company operates on campus. Ms. Nairn, her executive colleagues, and her team know that they will not be able to pursue all of these opportunities at the same time. Several restaurants are asking for a system that would provide customers with detailed nutrition information for each order, including even the most customized ones (for example, a customer who orders a bacon cheeseburger and fries would get a very different nutrition label compared to one who chooses vegetables from a salad bar). This would get the company ready for an upcoming change in state regulations. Other restaurants are seeing a major new business opportunity in allowing customers to preorder their meals so that they dont have to wait for their take-out orders. Yet another group of restaurants on campus would like to get a new kitchen management system to manage and support the food preparation processes, not only by managing the workflows but also by offering continuous guidance to employees so that they can hire workers with less experience and thus lower costs. The opportunities also have different infrastructure requirements: the enhanced nutrition labeling and preordering of the meals would not need any additional technology investments, whereas the kitchen system would require specialized displays and enhanced networking in the kitchens. The preordering system would entail the development of a mobile application that, in turn, would necessitate either hiring new developers, training existing ones, or outsourcing the development of the mobile app. Identify the types of opportunities represented by the different requests articulated in the case in terms of the ways in which IT can be used to enable an organization to better achieve its goals. Also, consider the possible ethical dilemmas Ms. Nairn and her colleagues might face as they evaluate the different ways to proceed and analyze their options. In this chapter, we will focus on business analysis, one of the key activities for creating and delivering software systems. Here we focus on understanding how an organization currently operates, determining possible ways to change how it conducts its key activities and works toward its goals. Here, our specific focus is on understanding, modeling, and changing organizational processes, typically by increasing or improving the degree of IT support. If you are primarily interested in process modeling and want to jump right into learning this skill, the textbox above will give you a brief summary of the foundational conceptual material.

(1) Select one of the opportunities from the minicase (e.g., enhanced nutrition labeling) and identify the ways IT can be used to achieve the catering and restaurant services provider's goals.

(2) How might your recent experiences during the COVID-19 global pandemic influence your response?