I need Q B for Strengths and Weaknesses /For only/

Case Study Eljay is a large online education provider (school) consisting of administration, teaching and corporate services teams. Students of often email the school with questions about learning and teaching materials, assessments, and lT-related problems that require the school to process and solve the problem. These student queries are managed based on their type (teaching, assessment, IT), priority and status. The three levels of priority identified by the school include: "important\Required a. Draw a business process map outlining existing processes for managing student queries Identify (include swimlanes in your diagram). b. Identify strengths and weaknesses in the existing system for managing student quees c. Research and report on ways to improve the business processes. As you address the weakness, consider how IT can transform the processes of the organization (include references to support your suggestions). d. Draw a new business process model that outlines your suggested improvements. 3. Include in the Appendix of your report, minutes of meetings held between group members (Include a list of actionable tasks, team members responsible for those tasks, deadlines, and progress towards completing tasks)