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21. The two main types of personal selling in the hospitality business are: a. Advertising and Suggestive selling la. Sales promotion and Personal phone calls 1:. Suggestive selling and Group sales 1:1. Target marketing and Group sales 22. The three major functions of the housekeeping department are to keep the hotel: a. Clean, Sanitary and Attractive b. Full, Slow and Maintained c. Clean, Staffed and Rowdy d. Staffed, Stocked and Unclean OD OA OC OB23. The main responsibility of the front office agent of a lodging property is to: a. Ensure guest safety and protection b. Check guests in and check them out c. Make travel arrangements for guests d. Provide room service to guests OD OC OB OA24. Which two departments work closely together to ensure guest security? a. Front desk and Security department b. Housekeeping and Laundry room c. Security department and Housekeeping d. Security department and Maintenance OD OA O B OC25. Which at the following is. a threat [:11 security? a. Burglars b. Intruders 4:. Terrari5l5 d. All :31 the above