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Required information

Leadership at American Express

How do leaders use their power and influence to get results? The goal of this video case is to apply your knowledge of leadership in evaluating the success of Ken Chenault, the former CEO of American Express.

Chenault is one of America's most respected CEOs and ran American Express from $2001$ until $2018.$ He is the third African American CEO of a Fortune $500$ company and is known for his unique leadership stvle.

Chenault was a celebrity at American Express. He was dominant and self$-$confident, and created an aura of competence and success at the organization. Based on this, Chenault was most likely a$($n$)$ leader.

Multiple Choice

charismatic

task$-$motivated

laissez$-$faire

ethical

bridge