I think that having employees with the right attitude is more important than the right skill set. New employees can always be trained to have the skill set that you want and expect as leader. If someone has the right skill set but does not have the right attitude then customers, patients, and other employees will not be happy. This then can cause a bad reputation and high employee turn over. Cockerell explains in his book that giving the proper people everything they need to succeed is your job as a leader once you have them in place (Cockerell, 2008). As long as you have people with the right attitude who are willing to learn then you will have a good working environment and happy customers. If you want your work place to succeed then you have the right to be picky, even in nursing shortages. Yes in shortages there are more responsibilities that the employed nurses will have to take on, but Cockerell talks about ways that you can improve so that your staff and customers are happy. Some of these ways include pre and post shift meetings, one-on-one meetings, communication, feedback, prepare staff for the unexpected, time management