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Identify wastes in the University admission process and classify them according to the seven types of Waste. Consider the following information.

Each year, the university receives in total 3,000 online applications. There are 10 study program. Each study program has 30 study places. The top 5 applicants in each study program are offered scholarships in addition to a study place. Applicants initially ranked in positions 6 to 30 in their study programs are offered a study place but without a scholarship. After the committee has examined the applications, each application is either: (i) accepted with a scholarship. (ii) accepted without scholarship (iii) admissible but not accepted unless a study place is freed up by a higher ranked applicant or (iv) rejected due to low scores or plagiarism.

Applications are rejected or discarded for the following reasons,

20% of applications are rejected initially due to deficiencies in the online application form (eg: missing documents). In half o the cases, the applicants manages to fix the identified issues and the application passes the administrative check after the second try.

10% of application are rejected because the hardcopy is not received on time.

3% rejected due to an negative advice from the academic recognition agency.

2% rejected due to invalid English language test.

5% rejected due to motivation letter.

5% rejected due to poorly written motivation letters.

15% rejected due to low GPA

20% of applicants are offered a place but decline it. In 60% of these cases, the applicant declines, he/she expected to get a scholarship but his/her score was insufficient. In an other 30% of cases the applicants declines because they have already accepted an offer elsewhere. The rest of cases where applicants decline an offer are due to personal reasons.

20% of applicants are declared admissible but do not receive an offer due to lack of study places.

The admission office handles circa 10,000 emails from applicants concerning the applicant process, including the questions about the application form, the required documents, the eligibility conditions, the application status, etc..