Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

i want BPMN diagram of this order fulfilment process. In contrast to procurement, in which the company purchases goods from a vendor, In the order

i want BPMN diagram of this order fulfilment process.

image text in transcribed
In contrast to procurement, in which the company purchases goods from a vendor, In the order fulfillment process, also known as the order-to-cash process, the company sells goods to a customer Fulfillment originates when the company receives a customer order, and it concludes when the company receives a payment from the customer. The fulfillment process can follow two basic strategies: sell-from-stock and configure-to-order. Sell-from-stock involves fulfilling customers orders directly using goods that are in the warehouse (stock, inventory on hand) . These goods are standard, meaning that the company does not customize them for buyers. In contrast, in configure-to-order, the company customizes the product in response to a customer request . A fulfillment process Involves three main departments: Sales, Warehouse, and Accounting. This process includes the following steps: 1. The Sales department receives a customer inquiry, which essentially is a request for information concerning the availability and price of a specific good. (we restrict our discussion here to fulfilling a customer order for physical goods rather than services.) Departments Sales Sales Warehouse Accounting Documents involved Customer Quotation Customer Sales Picking Packing Invoice Payment inquiry purchase order document list (sent) (received) order FIGURE 10.6 Departments and documents flow in the fulfillment process. 2. After Sales receives the inquiry, it issues a quotation that indicates availability and price. 3. If the customer agrees to the price and terms, then Sales creates a customer purchase order (PO) and a sales order. Alternatively, the customer could provide a purchase order either electronically or in the mall as a paper document. 4. Sales forwards the sales order to the Warehouse. The sales order is an inter departmental document that helps the company keep track of the internal processes that are involved in fulfilling a specific customer order. It also provides details of the quantity, price, and other characteristics of the product. 5. The warehouse prepares the shipment and produces two other internal documents: the picking document, which it uses to remove goods from the Warehouse, and the packing list, which accompanies the shipment and provides details about the delivery. 6. At the some time, Accounting issues an invoice for the customer. 7. The process concludes when Accounting receives a payment that is consistent with the invoice. Figure 10.6 shows the fulfillment process. Note that it applies to both sell-from-stock and configure-to-order because the basic steps are the same for both strategies

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image_2

Step: 3

blur-text-image_3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Business Writing For Hospitality

Authors: Peter Nyhiem, Vivienne J Wildes

1st Edition

0131715712, 9780131715714

More Books

Students also viewed these General Management questions

Question

What is the effect of word war second?

Answered: 1 week ago