I want you to "suppose" that a client has approached you and wants your expertise on thoughts about a crisis management topic. Today, you have been asked to give your thoughts on the problem of employee pranks at fast food restaurants and how to prevent them from occurring.

Let's suppose the client is the owner (franchisee) of five fast food restaurants that are located in Scotland, Robison, and Cumberland counties in North Carolina. We will call her Sally. The primary source of employees are local teenagers and adults in their early twenties. The owner is concerned about events such as the Domino's Boogergate Incident (see video) that occurred in Conover, North Carolina.

The owner, Sally, wants your advice on the following items:

• What do you think was the primary cause of the crisis at the Dominos franchise in Conover, NC?
• What would you recommend Sally do to prevent such incidents occurring at her restaurants?